Terms of Service

1Who we are & these terms

BackLine (the “Service”) is operated by [McFadden Works legal entity name], a company registered in England and Wales under company number [company number], with its registered office at [registered address] (“we”, “us”, “our”).

These Terms of Service (the “Terms”) form a legally binding agreement between us and the person or organisation that opens an account (“you”, the “Customer”). By creating an account, or by accessing or using the Service, you agree to these Terms. If you are entering into these Terms on behalf of a business, you confirm you have authority to bind that business.

Our Privacy Policy and any order or plan details presented at sign-up form part of these Terms.

2Definitions

• Account — the Customer account and portal provisioned for you.
• Authorised Users — individuals you invite and permit to use the Service under your account (for example your staff or managers).
• Customer Data — all content and information you or your Authorised Users submit to, or generate within, the Service, including form submissions, uploads, and personal data about your staff.
• Subscription — your paid plan giving access to the Service for a billing period.
• Fees — the charges for your Subscription as shown at checkout.

3Accounts & eligibility

To use the Service you must be at least 18 years old and operating a business. You are responsible for the accuracy of the information you provide at sign-up and for keeping it up to date.

You are responsible for all activity under your account and for keeping login credentials confidential. You must notify us promptly at [security/contact email] if you believe your account has been accessed without authorisation. You are responsible for your Authorised Users' compliance with these Terms.

4The service

The Service is a configurable forms and operations portal. Subject to these Terms and payment of applicable Fees, we grant you a non-exclusive, non-transferable right to access and use the Service during your Subscription for your internal business purposes.

We may improve, modify, or add and remove features over time. If we make a change that materially reduces core functionality, we will give you reasonable notice.

5Fees, billing & renewal

Fees for your chosen plan are shown at checkout and are billed in advance for each billing period. Payment is processed by our third-party payment provider (currently Stripe); by subscribing you also agree to that provider's terms. We do not store your full card details.

Unless stated otherwise, Subscriptions renew automatically at the end of each billing period at the then-current Fees. You can cancel renewal at any time from your account or by contacting us; cancellation takes effect at the end of the current period, and Fees already paid are non-refundable except where required by law.

We may change our Fees; any change will apply from your next renewal and we will give you reasonable advance notice. Fees are exclusive of VAT and other taxes, which will be added where applicable.

6Acceptable use

You agree not to, and not to permit any Authorised User to:

• use the Service unlawfully, or to store or transmit unlawful, infringing, or harmful material;
• upload malware or attempt to gain unauthorised access to the Service, other customers' data, or our systems;
• probe, scan, overload, or disrupt the Service, or circumvent its security or usage limits;
• resell, sublicense, or make the Service available to third parties outside your business;
• copy, reverse-engineer, or create derivative works of the Service except as permitted by law.

We may investigate suspected breaches and cooperate with law-enforcement authorities where required.

7Your data & content

As between you and us, you own all Customer Data. You grant us a licence to host, process, and transmit Customer Data solely to provide and support the Service.

You are responsible for your Customer Data, including having a lawful basis to collect and store personal data about your staff, and for ensuring your use of the Service complies with data-protection law. In respect of personal data within Customer Data, you are the data controller and we act as your data processor. Our processing is described in our Privacy Policy and any applicable data-processing terms.

You are responsible for maintaining your own copies of anything important. On termination we will make Customer Data available for export for a limited period and then delete it as described in section 14, unless we must retain it by law.

8Availability & support

We aim to keep the Service available but do not guarantee uninterrupted or error-free operation. The Service may be unavailable during maintenance or due to factors outside our reasonable control. We provide support on a reasonable-efforts basis via [support email].

9Intellectual property

We and our licensors own all rights in the Service, including its software, design, and branding. Except for the limited rights expressly granted to you, no rights are transferred. Any feedback you provide may be used by us without restriction or obligation to you.

10Confidentiality

Each party may receive confidential information of the other. Each party agrees to protect the other's confidential information with reasonable care and to use it only to perform under these Terms, except where disclosure is required by law.

11Warranties & disclaimers

We warrant that we will provide the Service with reasonable skill and care. Except as expressly stated, and to the fullest extent permitted by law, the Service is provided “as is” and we exclude all other warranties, conditions, and terms, whether express or implied, including any implied terms as to satisfactory quality, fitness for a particular purpose, and non-infringement.

Nothing in these Terms limits your statutory rights that cannot be excluded under applicable law.

12Limitation of liability

Nothing in these Terms excludes or limits either party's liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot be excluded by law.

Subject to that, and to the fullest extent permitted by law: (a) we will not be liable for loss of profits, revenue, goodwill, or anticipated savings, or for any indirect or consequential loss; and (b) our total aggregate liability arising out of or in connection with these Terms will not exceed the Fees paid by you in the 12 months immediately before the event giving rise to the claim.

You are responsible for maintaining backups of your Customer Data; we are not liable for any loss of data to the extent you could have prevented it by keeping your own copies.

13Indemnity

You agree to indemnify us against claims, losses, and reasonable costs arising from your Customer Data, your breach of these Terms, or your unlawful use of the Service.

14Term, suspension & termination

These Terms apply for as long as you have an account. Either party may terminate on notice as follows: you may cancel at any time (effective at the end of your current billing period); we may terminate or suspend if you materially breach these Terms and do not remedy the breach within a reasonable period, if required by law, or to protect the Service or other customers.

On termination your right to use the Service ends. We will make Customer Data available for export for [30] days, after which we will delete it in the ordinary course, unless retention is required by law. Sections that by their nature should survive (including 7, 9–13, and 16) will survive termination.

15Changes to these terms

We may update these Terms from time to time. If a change is material we will give you reasonable notice (for example by email or in-product notice). Your continued use of the Service after the change takes effect constitutes acceptance.

16General

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If any provision is found unenforceable, the rest remains in effect. Our failure to enforce a right is not a waiver of it. You may not assign these Terms without our consent; we may assign them to a successor in connection with a reorganisation or sale of our business. These Terms are the entire agreement between us regarding the Service and supersede prior discussions. Nothing in these Terms creates a partnership or agency between us. There are no third-party beneficiaries.

17Contact

Questions about these Terms can be sent to hello@backline.app, or by post to [McFadden Works legal entity name], [registered address].